Help - FAQ
Rain, Weight, Kids and luggage - how and what´s if?
When will my voucher be shipped?
We will send your voucher after your payment to the adress you gave to us. The puchase of contract will take effect by deliver. We don’t take any responsibility for a delayed shipping of your ticket or your voucher and any following disadvantages. Cost for shipping und fee are 3,- Euro inkl. VAT. Digital shipping and printing out of our voucher is possible as well and free.
How does print@home work?
Print@home means printung out your ticket or voucher by your own personal computer. Therefore your ticket will send to you by mail for printing it at home. Please bring your ticket/voucher to your appointment.
How much are the shipping cost?
Cost for shipping und fee are 3,- Euro inkl. VAT. Digital shipping and printing out of our voucher is possible as well and free. Your voucher will be sent directly after you will have placed your order to your deliver address. We don’t take any responsibility for a delayed shipping of your ticket or your voucher and any following disadvantages. Your ticket or voucher Shipping of ticket or voucher will be shipped at your own risk.
How can I book a ride by Rikolonia?
You can book a ride by the Rikolonia shop. Take your choice among various products.
Is it ethically correct to get around by Rikolonia at all?
There are moral reason for deciding against using a Rikolonia Rickshaw. All riders decided by choice for this kind of work. They are fit und have all physical requirements for this work. Comparable to a waiter in a café the are happy to provide a physical service. If they can´t do they will surely let you know.
Do Rikolonia Rickshaws roll outside of Cologne?
Of course you are welcome to book one or a few of our Rickshaws even for a mission out of Cologne. We are happy to bring them whereever you wish for example in case of weedings. Please contact us here for prices.
Are Rikolonia riders able to speak different languages?
Besides of German our riders are able speak English fluently. French, Spanish, Italian or Russian speaking riders can be booked before your ride.
Is there an option to cancel in case of bad weather like heavy rain or snow?
You are welccome to cancel your order at latest 36 hour befor in case of a lousy weather forecast. A cancellation at the same is just in isolated cases possible.